What to expect.
Arrivals
Live flight tracking
Your arrival is monitored so your pick-up can be coordinated around the actual landing time.
Meet & greet
Your driver meets you inside the arrivals terminal with a name board.
Luggage assistance
Help with bags from the terminal to the vehicle.
The journey
Delayed flights
Complimentary waiting time is included when your flight is delayed.
Departures
A pre-arranged collection planned around your flight and preferred arrival time.
The journey, step by step.
A clear sequence helps passengers and organisers know what information is needed and how the travel is planned.
- 01 / 04
Share the flight
Provide your flight number, travel date, passenger count, luggage requirements and the address for your onward journey.
- 02 / 04
Agree the collection
For arrivals, confirm who is travelling and where the driver should meet them in the terminal. Departure collections are planned around your preferred airport arrival time.
- 03 / 04
Monitor the arrival
The incoming flight is tracked so the collection can be coordinated around the actual landing time, including delays.
- 04 / 04
Meet and travel
Your driver meets you inside the arrivals terminal with a name board, assists with luggage and takes you to your agreed destination.
Before you travel.
The right details in advance make it easier to plan the vehicle, collection and timing around your requirements.
Flight and terminal
Include the airline, flight number, airport and travel date. For arrivals, share the name to display on the meeting board.
Passengers and bags
Give the number of travellers and describe large or unusual luggage so a suitable vehicle can be considered.
Onward plans
Share the destination address, any additional stops and time-sensitive connections before travel.
Complimentary waiting time applies when a flight is delayed. The exact collection arrangements and any other waiting requirements should be agreed as part of the journey details.